Effective Date: 1.6.2025
Seek Adventure GmbH (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand how we handle your personal data in compliance with GDPR and Swiss data protection regulations.
1. Who We Are
Seek Adventure GmbH
Alte Oelestrasse 6A
3800 Matten b. Interlaken, Switzerland
UID: CHE-167.482.816
Email: info@seekadventure.ch
Phone: +41 76 619 91 01
We are registered in Switzerland and subject to the supervision of the Federal Data Protection and Information Commissioner (EDÖB).
2. What Information We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, country of origin, and accommodation details in Switzerland.
- Booking Details: Reservation data, group size, preferences, fitness level, dietary or special requirements you share.
- Payment Information: Details necessary for processing payments via third-party services (e.g., Stripe).
- Analytical Data: IP address, browser type, access times, and website activity collected through tools such as Google Analytics.
- Technical Information: Device type, operating system, and usage data collected automatically during your visit.
3. How We Collect Your Information
We collect your information through:
- Website forms (custom tour requests, contact forms, etc.)
- Booking system (Bocun)
- Direct communication via email or phone
- Secure payment processing providers (e.g., Stripe)
- Website analytics tools (e.g., Google Analytics)
4. How We Use Your Information
We use your data for the following purposes:
- Booking Management: To organize, confirm, and deliver your requested services.
- Communication: To respond to inquiries and share essential information related to your tour.
- Payment Processing: To process and verify secure payments.
- Analytics: To understand and improve website performance and user experience.
- Business Contact: We may occasionally contact business partners or companies with relevant offers based on legitimate interest. Such communication is targeted, occasional, and includes an opt-out option.
We do not send unsolicited marketing emails or newsletters to individuals.
5. Legal Basis for Processing
We process your data based on:
- The performance of a contract (e.g., tour bookings)
- Your consent (when explicitly given)
- Our legitimate interests (e.g., contacting potential partners, securing our website)
- Compliance with legal obligations (e.g., tax or accounting laws)
6. Data Sharing
We may share your data with trusted third parties for the purposes mentioned above, including:
- Bocun (booking and reservation system)
- Stripe (secure payment processing)
- Google Analytics (website analytics)
- Hosting and email providers
- Legal or governmental authorities if required by law
All providers are contractually obligated to comply with applicable data protection standards.
7. Data Retention
We retain personal data only as long as necessary:
- Booking and contact data: For the duration of our business relationship and up to 3 years after the service
- Accounting data: As required by law (typically 10 years)
- Analytics and cookies: According to consent and browser settings (up to 13 months)
8. Your Rights
Under GDPR and Swiss data protection law, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict data processing
- Request data portability
- Withdraw your consent at any time
- File a complaint with a supervisory authority
In Switzerland, you may contact:
Federal Data Protection and Information Commissioner (EDÖB)
https://www.edoeb.admin.ch
9. Cookies
We use cookies and similar technologies to enhance the functionality and performance of our website. These may include:
- Essential cookies (required for the site to function)
- Analytics cookies (e.g., Google Analytics – IP anonymization may be enabled)
You can manage your cookie preferences via the cookie banner displayed upon your first visit.
10. Data Security
We take appropriate technical and organizational measures to safeguard your personal data, including:
- HTTPS encryption
- Restricted access to personal data
- Secure servers and regular system updates
- Contracts with third-party processors ensuring GDPR compliance
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page along with the new effective date.
12. Contact Us
If you have questions or requests regarding your personal data, please contact:
Seek Adventure GmbH
Email: info@seekadventure.ch
Phone: +41 76 619 91 01
Address: Alte Oelestrasse 6A, 3800 Matten b. Interlaken, Switzerland